Terms and Conditions

The following Terms and Conditions will explain how we will deal with your order and you should read them carefully.

By purchasing through this website you are entering into a legally binding contract with us. This means that you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract please seek independent advice.

If you are unsure about buying any of our products they can be viewed in store where you can speak to one of our trained salespeople to ensure you are buying the right product for you.

Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in one of our shops.

By placing an order with us, you’re accepting these Terms, as well as our Privacy Notice and the Terms of Use of this website.

When you place your online order you are inviting us to enter into a contract with you to supply the goods you have selected at the price indicated on the website and in your order form. When we receive your order we will send you an acknowledgement by email within 48 hours to the address you have supplied to confirm receipt, your order will then be processed by our Sales Team. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your Order, and the completion of the Contract, will take place when we despatch the Goods to you (or some of them if we’re delivering in installments). If you have a valid discount voucher to redeem please enter the relevant code in the box when you proceed to checkout and the discount will be deducted.

We may list availability information for goods sold by us on the Website, including throughout the order process but cannot guarantee the availability of goods listed on the website.

Acknowledgement of your order is not a guarantee by us of the availability of the goods.

If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our us on 01993 703833 or via email to [email protected] to cancel the order or correct the details.

We do our utmost to ensure that all our web prices and descriptions are accurate and up to date but on rare occasions it is possible that errors may occur. Our sales team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within seven days we will cancel the order and issue a refund of your payment.

If you have provided your own measurements, you are responsible for these being accurate and Carpet Options accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery. Please make sure you check the size before you cut the carpet as once cut this will not be able to be returned.


Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information


While we try and get things right first time, occasionally things don’t go according to plan. In such circumstances our responsibility is limited to the direct costs and we will take one of the following courses of action:

Replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of.

If there is a problem with the fitting (Only if we have arranged fitting), we will arrange for the fitter concerned to revisit your property and carry out any necessary remedial works. This does not affect your statutory rights.

We only contract directly with consumers and our products are suitable for normal domestic use. They are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses, with which the products may not comply. If you are acting other than as a consumer then our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.