Delivery Policy

Floor coverings, Beds & Rugs

Estimated delivery and/or installation dates are given in good faith but are not guaranteed times and should not be relied upon as such If the expected delivery time is likely to, or does, exceed 30 days you will be able to cancel your order if you wish and receive a full refund.

Please check that the goods you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts please contact us immediately.

In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible.

Carpet and Flooring Deliveries

When ordering carpet, vinyl, laminate/wood and luxury vinyl tiles you will be contacted to arrange a convenient time and date for delivery and fitting (where applicable).

Delivery times: usually 7 – 10 working days

Divans, Bed Frames, Kids Beds, Mattress and Headboard Deliveries

Orders for bed frames, divans, mattresses and headboards will be dispatch directly to your chosen delivery address. Our delivery team will be in touch directly to arrange a convenient time and date for delivery

Delivery times: Standard delivery usually within 21 days

– When your order is ready, you’ll be contacted by phone or text when we will arrange a delivery date that’s convenient for you.

– We don’t expect you to struggle upstairs with your new purchase, we’ll gladly put your new item in any room of your choice.

– If you’ve bought a divan set and mattress from us, our delivery team is more than happy to assemble your new purchase, making life even easier.

– We’ll tidy up all the wrapping and packaging and take it away with us to be recycled or disposed of.

– When you buy a new bed, mattress or headboard we’ll give you the option to choose our bed recycling service. We will save you the trouble and expense of disposing your old bed, mattress or headboard by taking it away and recycling what we can from it for you. Please note all bed frames must be dismantled beforehand.

Collect from Store – Free

You can choose to collect your order from us at Carpet Options, Avenue Four, Station Lane, Witney, Oxon, OX28 4BN. Simply select this option at checkout and delivery won’t cost a penny.


In the event that we have not been able to deliver your goods due to you not being at home, you may incur additional charges to arrange re-delivery.

Please Note:

– Delivery estimates are given in good faith and we will do our very best to ensure your order arrives within the time stated.

– All delivery times given online are estimations only.

Fitting (Floorcoverings)

We act as agents for independent self-employed floorcoverings installers and can arrange for one of these to deliver and/or fit your purchase under a separate agreement between you and them. We regularly assess the quality of work undertaken by our recommended floorcoverings installers and ensure they have the necessary credentials to represent Carpet Options. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Fitting is chargeable. These charges may be payable to the company or the contractor and are quoted for the goods shown on the order only. If you require additional fitting services, for example; uplift and dispose of old floorcovering, floor screed, carpet edge whipping etc., these can be agreed with the store and/or fitter in advance and quoted for separately on your order.

If you have opted for our ‘uplift and disposal’ service, we will remove your old flooring and all offcuts and packaging from your new flooring. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to the fitters arrival. The fitter will  bag up any carpet remnants from your new flooring and bring them away. If you would like to keep any offcuts, please advise your fitter upon arrival at your home.

Doors may need to be trimmed to allow clearance. This is not part of the standard fitting charge unless agreed in advance. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service provided by Carpet Options. We are also unable to remove fire doors and so arrangements should be made prior to the fitting date.

We expect our recommended floorcoverings installers to cover the cost of travel up to a 30 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests i.e. ferry crossings. These charges may be payable to the company or the contractor.

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.


We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. We supply samples of our carpets, vinyls and laminates (but not rugs or beds) to assist with colour matching and most of our products can be seen at our store – Carpet Options, Avenue Four, Station Lane, Witney, Oxon, OX28 4BN.


We quote the nominal sizes for the products we sell. These sizes are approximate and small variations may occur.

We offer a free home measuring and estimating service to ensure you have the correct quantity and type of floor covering. If you do not use this service then you are responsible for ensuring that the quantity of any floorcoverings ordered is sufficient for your room. If your room is close to the nominal width of the carpet please allow extra in case a join is required.


The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.

All carpets are cut at set intervals. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655

During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.


All vinyls are cut at set intervals. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655. If your room is close to the nominal width of the vinyl please allow extra material.

Laminate Flooring

Laminate flooring will be affected by moisture. Follow the suppliers fitting and maintenance instructions carefully to prevent swelling of the joints or other moisture-related problems.

Beds & Mattresses

During use the fillings of a mattress will settle and flatten and may form hollows in the most used parts of the mattress. This is perfectly normal and is not a fault. Comfort is a very personal matter and we recommend that you test your chosen mattress/divan to satisfy yourself of its suitability for you in store at Carpet Optons. Please note once a mattress has been unbagged it is not returnable due to hygene reasons.

Product Guarantees

We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees. The guarantees set out below are provided by Carpet Options and are in addition to your statutory rights.

The Carpet Options Guarantee

The guarantee is for a period of 1 year from the date of purchase providing it is fitted onto the appropriate new Carpet Options accesories by a competent fitter in accordance with the requirements of BS 5325. Some carpets have a longer or shorter guarantee period and all guarantee periods are shown within the product information.

This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.

The Carpet Options Guarantee for Beds & Mattresses

On average a mattress should be changed every last 7 years but many will last alot longer. Carpet Options will repair or replace a mattress if it should prove defective within the terms of the warranty, subject to conditions. This warranty does not apply where the defects are due to:

Abuse, misuse, or general wear and tear.

Any causes other than faulty manufacture or materials.

Where the product is soiled or in any unsanitary condition.

Where the mattress has been used with an old or unsuitable base or foundation.

Where possible we extend the right to repair the mattress.

The replacement mattress must be of equivalent value.

Proof of purchase is required.

The Guarantee does not cover clearance items, ex-display items and Take-away (roll up mattresses).

You must have followed the care instructions that have been supplied with your purchase.

This does not affect your statutory rights.

After Sales Service

If you require any help after you have made your purchase please contact us in Store, on 01993 703833 or at [email protected]